Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the email receipt or proof of purchase.

To start a return, you can contact us at info@thethreadcounter.co.uk. If your return is accepted, we will give you details on returning your item.

Returned items should be sent to:

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Once your item has been received, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Postage

If you are returning an item because it is damaged or faulty, then we will cover the return postage costs. If you are returning an item because you have changed your mind, then you will be responsible for paying return postage costs.